The Benson ADU San Antonio Guarantee
When we build an ADU, room addition, or home addition in San Antonio, we put our name on it. Troy Eastman, Owner, doesn’t hide behind subcontractor finger-pointing or fine-print exclusions. Our guarantee is simple and it’s written, not verbal. We give you a written price before any work starts, so you know exactly what the project costs before you commit a dollar. If something isn’t right within 365 days of completion, we come back and make it right. That’s the 365-Day Done Right Promise, and it’s stamped on every project we build in San Antonio. No chasing, no arguing, no “that’s not covered.” We stand behind the work because we did the work.
As part of the Relay Home Co. family, founded in 2006, Benson ADU San Antonio operates under The Relay Visibility Guarantee. That means every commitment below is a written commitment. You’ll see it on paper before you see a single contractor on your property.
What’s Covered
- Workmanship. If something we built fails because of how we built it, we fix it. The 365-Day Done Right Promise means a full year of coverage on our craftsmanship, with a free second visit if any covered repair fails.
- Written pricing. Every San Antonio homeowner receives a written price before work begins. That price doesn’t drift upward because of vague change orders or surprise “discoveries” we should have caught during planning.
- Cleanup and respect for your property. We treat your San Antonio lot like it’s our own. Debris is removed, materials are staged neatly, and your yard isn’t left looking like a construction zone after we’re gone.
- Honest scheduling. We show up when we say we’ll show up, in uniform, with a background check already completed. You always know exactly who is walking onto your property and when to expect them.
- Product transparency. We build with trusted prefab ADU brands like Abodu, Cover, Dvele, Mighty Buildings, Boxabl, Plant Prefab, and Tuff Shed, plus James Hardie cladding. You can research every material and system we use before you sign anything, because we want you confident in what’s going into your home.
Here’s the part most homeowners don’t ask about, but should. A guarantee is only as good as the person honoring it. Troy Eastman runs Benson ADU San Antonio with the same straightforward approach he’d use if we were building this ADU for his own family. That means if something goes wrong, you call (430) 258-2928 and talk to a live person. Not a voicemail loop. Not a chatbot. A person who can actually do something about your issue.
Our Satisfaction Promise
If you’re not satisfied with the finished ADU, home addition, or room addition, we don’t consider the job done. Here’s exactly how the make-it-right process works at Benson ADU San Antonio. Step one: you call (430) 258-2928 and tell us what’s bothering you. Step two: we schedule a visit to look at the issue in person. Step three: if it’s a workmanship problem covered under our 365-Day Done Right Promise, we fix it. If a covered repair fails a second time, you get another visit at no charge. That’s the written guarantee on every project.
We can’t promise you’ll never have a question or concern after we wrap up. Any honest builder in San Antonio who makes that promise is lying to you. What we can promise is that we’ll answer the phone, listen to the problem, and make it right. Our written guarantee isn’t a marketing piece we hand you and then forget about. It’s the operating standard for how we run this business. Troy Eastman, Owner, has been around construction long enough to know that a builder’s reputation is built one job at a time, and one warranty callback at a time. We protect that reputation by standing behind what we build, even when it costs us money.
Licensed & Insured Backing
Anybody can print “guaranteed” on a flyer. The paperwork behind the promise is what actually protects you. Benson ADU San Antonio is licensed and insured. That’s not just a box we tick to look professional. Insurance means if something goes wrong on your San Antonio property, you’re not left holding the bill. Licensing means we’re accountable to state standards, not just our own opinion of our work.
Here’s what that means in practical terms. Our background-checked, uniformed technicians are covered while working on your property. Our projects are built to code, and we handle permitting the right way. No shortcuts, no “we’ll skip the inspection and save you a few bucks.” Permits exist to protect homeowners, and inspectors exist to verify the work. Our written guarantee rides on top of that foundation. So you get three layers of protection: licensed accountability, insured operations, and a written promise from us that the work will be right for a full year. That’s the real guarantee behind the guarantee.
What Our Guarantee Doesn’t Rely On
We’re direct about this because San Antonio homeowners deserve clarity. Our guarantee doesn’t depend on a manufacturer’s warranty being approved through some third-party claims process. It doesn’t require you to register anything online. It doesn’t expire if you call a week later than you meant to. Our workmanship promise is between us and you, plain and simple. If we built it and it’s wrong, we fix it. The brands we use, like Dvele, Boxabl, and James Hardie, carry their own product and material warranties. We help you understand those coverages too. But our commitment to you exists independently of any manufacturer’s fine print. That’s the point of a real guarantee. It should be easy to understand, easy to use, and honored without a fight.
Why We Put It in Writing
Verbal promises aren’t worth much when there’s a dispute. That’s why every Benson ADU San Antonio project includes a written price before work starts, a written guarantee on the finished work, and the 365-Day Done Right Promise in writing. We want you to have documentation you can hold onto, show a neighbor, or hand to a real estate agent if you ever sell your San Antonio home. A well-documented project with a transferable reputation for quality makes your property more attractive down the road.
We also want you to compare us to other builders with confidence. Ask any other contractor in San Antonio whether their guarantee is written or verbal. Ask whether they’ll come back a second time for free if a repair fails. Ask whether you’ll get a live person on the phone when you call. Those three questions reveal a lot about how a company actually treats its customers after the final check clears. We’re comfortable being held to the standard we’ve put on this page.
If you’re planning an ADU, home addition, or room addition in San Antonio, call (430) 258-2928. We’ll give you a written price before any work starts, and we’ll put our guarantee in writing too. That’s the deal we make with every homeowner, and it’s the reason we’ve built our reputation one project at a time.
Written by Troy Eastman, Owner & Builder at Benson ADU San Antonio.
